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SHIPPING & RETURNS
*FREE SHIPPING FOR ORDERS OVER $100*
We appreciate your support of our small business! All of our items are handmade and of the highest quality. We have a processing time of 3-10 days on all of our products. We do offer custom orders and expedited shipping on many orders, please reach out to us at firstname.lastname@example.org if you have any questions. Please check out our FAQ below as well.
We ship via USPS First Class for small orders (under 1 lb.) Orders over 1 lb. are shipped either via USPS Priority or Fedex Ground. As soon as your order has shipped, you will receive an email with tracking information.
Used items are non-returnable. Items damaged in transit or production error will be replaced and repaired at no additional cost. Please contact us for return or repair requests.
We charge a 15% Restocking Fee for any canceled orders before shipment.
How long will it take for my order to ship?All of our products have a processing time of 3-10 business days. We proudly stock our products at a variety of local aquarium stores. Reference our homepage for an updated list of our vendors, and reach out to your local store if you wish to see our products available. We take pride in the high quality craftsmanship that ensures the longevity of our products. Please allow for extra time for delivery during the holidays. All items on pre-order will have shipping information in the product description. Please reach out to email@example.com with any order questions!
How long do custom orders take?Turnaround times for custom orders is determined on a case-to-case basis, based on individual design time, material orders, and production time. Please reach out to us if you have any questions.
Why has my tracking not updated?Tracking information can take up to 48 hours to scan on USPS. Please add extra time for delays related to the Covid-19 pandemic, inclement weather, and holidays.
Can I get my order by a specific date?Please contact us for information about Expedited Shipping.
Do you ship orders in bulk/wholesale?Yes, however quantity requirements vary per item. Please contact us for additional information regarding bulk and wholesale ordering.
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