PNW CUSTOM
SHIPPING & RETURN POLICY

Shipping Policy

All orders are carefully packed and shipped from our shop to ensure safe arrival. Our products have a processing time of 3-10 business days. We do offer custom orders and expedited shipping on many orders, please reach out to us if you have any questions.

• Orders ship to the address provided at checkout.

• PNW Custom is not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer.

• Please allow for extra time for delivery during the holidays.

• All items on pre-order will have shipping information in the product description. For our Plug-N-Play Kit only, your order will arrive in two separate shipments.

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Return Policy

• Used items are non-returnable.

• Items damaged in transit or production error will be replaced and repaired at no additional cost. Please contact us for return requests.

• We charge a 15% Restocking Fee for any canceled orders before shipment.

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Warranty Policy

PNW Custom stands behind the quality of our products.

• We offer a 90-day, 100% warranty covering:

  • Manufacturer defects

  • Equipment failures

  • Shipping-related damage

• If a warranty claim is approved, PNW Custom will provide a return shipping label for replacement equipment or parts.

• All warranty claims are reviewed case-by-case.

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Warranty Limitations

Warranty coverage will be void in the following situations:

• Damage caused by misuse or user error

• Use of non-approved accessories

• Product modifications not authorized by PNW Custom

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Terms & Conditions

By purchasing any PNW Custom product, you acknowledge and agree that:

• PNW Custom is not liable for damages resulting from product use.

• Responsibility for proper installation, maintenance, and use rests with the customer.

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