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Privacy Policy

Last Updated: December 2025

 

PNW Custom (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit PNW-Custom.com, make a purchase, or interact with our products, content, and services.

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By using our website, you agree to the practices described in this policy.

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Personal Information You Provide

We collect personal information you voluntarily provide when you:

  • Place an order

  • Sign up for our email newsletter

  • Enter your contact information through forms (e.g., customer spotlight submissions, support requests)

  • Create an account

  • Participate in promotions, giveaways, or surveys

This may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely by third-party providers; we do not store full credit card numbers)

  • Order history

Automatically Collected Information

When you browse our site, we automatically collect data such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the site

  • Cookies and similar tracking technologies

This information helps us improve website performance and customer experience.

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Enable secure checkout

  • Personalize content

  • Analyze website usage

  • Support advertising and retargeting

You may disable cookies in your browser settings, though some features may not function properly.

 

How We Use Your Information

We use collected information to:

  • Process payments

  • Ship products

  • Send order updates

  • Provide customer support

  • Improve our website & products

  • Enhance product offerings

  • Improve site functionality and performance

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Marketing & Communications

With your permission, we may use your information to:

  • Send newsletters

  • Share promotional offers

  • Announce product launches

  • Provide content related to aquarium care, tutorials, and resources

You may unsubscribe at any time.

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How We Share Your Information

We do not sell your personal information.

We may share your data with trusted third-party partners that help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping carriers (e.g., UPS, USPS)

  • Email service providers

  • Website hosting and analytics services

  • Advertising partners (for retargeting and personalized ads)

These partners only receive the information necessary to perform their services and are required to protect your data.

We may also disclose information when required by law or to protect our legal rights.

 

Data Security

We implement industry-standard security measures to protect your personal data. While no method of transmission or storage is 100% secure, we are committed to safeguarding your information to the best of our ability.

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Access, Update, or Delete Your Information

You may request to:

  • Access the personal data we store

  • Update or correct your information

  • Delete your account or personal data (subject to legal obligations)

To make a request, contact us at: sales@pnw-custom.com

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Opt Out of Marketing

You may opt out of:

  • Email marketing

  • Cookies (via browser settings)

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Do Not Track

Our site does not respond to “Do Not Track” signals due to inconsistent industry standards.

 

Third Party Links

Our website may include links to third-party websites such as YouTube, TikTok, Instagram, or partner brands.
We are not responsible for the privacy practices or content of those sites.

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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of these changes.

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